Abutogel Privacy Policy — Malaysian User Data Protection
This Privacy Policy explains how abutogel collects, stores, uses, and protects the personal information of users in Malaysia. We are committed to keeping your data confidential at all times.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. What Information Do We Collect from Users?
When you register or use the abutogel platform, we collect several categories of information to ensure our services run smoothly, securely, and remain relevant for users in Malaysia.
Account & Identity Information
This includes your full name, email address, phone number, date of birth, and login credentials provided during registration. This information is required to verify your identity and ensure your account is accessed only by its rightful owner.
Device & Browser Information
We also collect technical data such as device type, phone model, operating system, browser version, IP address, and language settings. This data is used to optimise your platform experience on your device, particularly for users accessing via smartphone.
Payment & Transaction Information
To process deposits and withdrawals in MYR, we retain transaction records including the payment method used, date, and transaction amount. We do not store your full card number or digital wallet password — such sensitive information is processed directly by certified payment providers.
- User account and identity information
- Device and web browser data
- Transaction records in MYR
- Platform usage and activity data
- Cookies and user session data
2. How Is Your Information Used?
Your information is used to create and manage your account, verify your identity, prevent unauthorised access, and detect fraudulent activity. This includes sending security notifications when a new login is detected from an unrecognised device.
Payment data is used solely to process your deposits and withdrawals in MYR, verify transactions, and resolve any payment disputes that may arise between users and the platform.
Device and usage data helps us optimise the platform across a wide range of smartphones and internet connections in Malaysia, ensuring a smooth experience whether you're in a major city or a rural area.
We use your contact information to send important account notifications, policy updates, transaction alerts, and customer support responses. You can manage your messaging preferences in your account settings.
3. How Do We Use Cookies and Tracking?
Abutogel uses cookies and similar tracking technologies to enhance platform functionality and the user experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies: Used to maintain your login status during an active session and will be deleted once the browser is closed.
- Preference cookies: Saves your language settings and display preferences so you don't have to reconfigure them each time.
- Analytics cookies: Collects aggregated usage data to help us understand usage patterns and improve the platform.
- Security cookies: Helps identify and prevent unauthorised activity and automated attacks.
You can control or block cookies through your browser settings, though this may affect certain platform features. Continued use of the platform is considered your consent to the use of cookies as described above.
4. Data Retention, Security and Third-Party Sharing
Data Security
Abutogel applies SSL encryption protocols across all data transmission channels to keep your information protected in transit. Our databases are hosted on servers secured with strict access controls, 24-hour monitoring, and regular backups.
Access to users' personal data is granted only to staff who require it for legitimate operational purposes, and all access is logged and monitored. We also conduct regular security reviews to identify and address any system vulnerabilities.
Data Retention Period
Active account data is retained for as long as your account remains active. Transaction data is kept for the period required for financial record-keeping and compliance purposes. Once an account is closed at the user's request, personal data no longer needed for legal or financial purposes will be deleted within 90 days.
Third-Party Sharing
Abutogel does not sell, rent, or trade users' personal data to third parties for marketing purposes. Data sharing only occurs in the following limited circumstances:
- Certified payment processing providers for handling your MYR transactions
- Technical service providers that support platform operations, bound by confidentiality agreements
- Relevant authorities where required by law or court order
- In the event of a business merger or acquisition, with prior notice to users
All third parties who receive user data are bound by strict confidentiality policies and are not permitted to use that data for any purpose other than those specified.
5. User Rights, Policy Changes and How to Contact Us
Your Rights as a User
As an abutogel platform user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you at any time through your account settings or by contacting support.
- Right to Correction: If any of your information is inaccurate or outdated, you can update it directly in your profile settings or request a correction through customer support.
- Right to Deletion: You may request deletion of your personal data when closing your account. This request will be processed within 90 days, subject to applicable legal and financial requirements.
- Right to Object: You may object to the processing of your data for specific purposes, including marketing communications, through the notification settings in your account.
Changes to This Privacy Policy
Abutogel reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. The latest version will always be available on this page along with its effective date. Continued use of the platform after any changes take effect will be considered acceptance of the revised policy.
For any enquiries regarding this privacy policy, data access requests, or complaints about how we handle your information, please contact us through the following channels:
- [email protected]
- FAQ — for immediate assistance
Responses are typically received within 1–2 business days.
Still Have Questions About Your Privacy?
Check our FAQ section or reach out to our support team for further clarification. At abutogel, the security and privacy of our Malaysian users' data always comes first.